For returns or exchanges due to dissatisfaction, CARNAN reserves the right to charge for shipping costs as well as other expenses associated with the return within 7 days of receipt.

For Returns of Defective Products, the following conditions must be met:

In cases where manufacturing defects are found, the customer may request a product exchange within the 90 (ninety) day warranty period offered by CARNAN

Products should preferably be returned in their original packaging, along with the invoice and accessories (if the product has any).

The products will be analyzed by CARNAN and if no defect is found in the product, it will be resent to the customer. Reshipment costs will be the customer's responsibility.

Refunds: if the product meets the above requirements, the refund of the amount paid will be according to the payment options below:
Credit cards: a request for cancellation of the debit will be made to your card administrator and the refund will occur within up to 02 (two) subsequent invoices.

Final considerations:
CARNAN is not obliged to repair, exchange, or refund products that show clear signs of misuse. Always check the product upon receipt. Any problems, please contact our Customer Service immediately.