The distribution sector has up to 5 (five) business days to prepare the order.
Products purchased through the carnan.co website can not be exchanged at the physical store, only on the website.
You have up to 30 (thirty) days after receipt to request an exchange of products purchased on the carnan.co website.
1 exchange (per order) is on us, and from the 2nd exchange onwards, the costs are the customer's responsibility.
Vouchers released for exchange remain valid for 30 calendar days.
In the case of returns, you have a period of 7 days from your signature or the act of receiving the product or service to withdraw from your purchase.
Coupons are not valid for collaborative collections.
Products purchased on promotion or at promotional prices ARE NOT ELIGIBLE FOR EXCHANGE:
For exchanges and returns, please send your request to contato@carnan.com.br, including your order number, full name, the item(s) to be returned, and the reason for the exchange or return.
Oh! only one return request per order is allowed. Conditions for return:
We do not exchange products outside the exchange period or products with promotional prices.
The product must be intact and the exchange tag affixed to the item.
If the product shows defects due to misuse, the refund will not be authorized, and the product will be returned to the customer.
Exchanges or returns at the physical store will only be accepted with the presentation of the fiscal receipt.
IMPORTANT: if the product arrives damaged during transport, with missing items, with items discrepant from the order, or with violated packaging, notify us within 24 hours of product delivery to the requested location via email contato@carnan.com.br, otherwise, it will not be classified as refusal, but as regret or cancellation.
when refused, the order must be returned in its original internal packaging, and the customer will be offered a shopping voucher for the item's value, exchange for other items, or a refund of the money.
according to article 49 of the consumer protection code, customers who make their purchases by other means than the physical store have 7 days, counting from the date of receipt of the product, to withdraw from the purchase, notify us, and make the return.
the customer must send us the product with the original internal packaging, and once we confirm that the product shows no signs of use, they can choose another item for exchange. if the product in question is out of stock, the customer will be offered a shopping voucher for the item's value, exchange for other items, or a refund of the money.
the refund period is 7 (seven) days and is made through the same payment method